Legal
- Master Services Agreement
Outlines the terms and conditions between Certified CIO and the Client, including the scope of services, fees, payment terms, and confidentiality - Service Attachment for Managed Services
Outlines the terms and conditions for the provision of managed services, including help desk support, on-site support, and user credentials management. It also details the responsibilities of both the provider and the client, as well as the licensing and restrictions associated with the services. - Service Attachment for Managed Compliance Services
Outlines the terms and conditions between Certified CIO and Client, detailing the comprehensive compliance services offered, including risk assessment, information security program development, privacy notice and policy development, employee training, vendor management, incident response, and ongoing compliance monitoring. The document also specifies the Client’s obligations, exclusions, and the terms for termination and renewal of the services. - Service Attachment for Co-Managed Services
Outlines the responsibilities and processes for cooperation, change management, and roles within a co-managed IT services contract. It emphasizes collaboration between the provider and client to ensure effective network, security, backup, disaster recovery, and strategic planning. - Service Attachment for AI Services
Outlines the terms and conditions between the Provider and Client for the delivery of AI-driven services, including analytics, process automation, and application development. - Schedule of Services
Outlines the comprehensive managed services provided by Certified CIO, including server and desktop monitoring, help desk support, on-site support, core security services, and managed security services. It also covers data backup and disaster recovery services, cloud and hosting services, cyber training services, and VoIP and collaboration services - Data Processing Agreement
Outlines the terms and conditions for safeguarding health information under HIPAA, financial information under GLBA, and other sensitive data in compliance with various privacy laws. It establishes the responsibilities of the Provider and Client to ensure the protection and proper handling of such information - Service Level Objectives
Outline the terms and conditions between the Provider and the Client, detailing the response times and remediation efforts for various support services. - Schedule of Third-Party Services
Outlines the various third-party services that may be offered by the Provider, including their agreements and policies. It is subject to modifications and updates at the Provider’s discretion, ensuring compliance and clarity for both the Client and Provider