Pricing Page

We bill Monthly. Invoices for the upcoming month are generated on the 1st of each month.

Adjustments made after final count syncs will be captured on the following month.

Monthly recurring invoices are due Net 5. Automated electronic payment using ACH or Credit Card is required.

Any request requiring response by Certified CIO within 2 hours to help resolve an issue. This could be a simple item such as the CEO’s laptop not working or something more company wide such as a Server Down event or company-wide internet outage.

Our staff will notify you and request approval if you request something that would fall under an Emergency escalation.

Unless you have 24/7 Coverage, any call to our after-hours line that occurs outside the hours of Monday through Friday 8am to 5pm EST are considered After-Hours.

This also includes scheduled in-service days or company holidays.

Our phone system will prompt you that you are approving an after-hours request.

You may request plan changes once per calendar year. This excludes automatic adjustments due to adding users or monitored hardware.

If you wish to downsize your plan commitment for any reason, please submit a ticket via the Customer Portal or contact your account manager.

You may submit a ticket via the Customer Portal or by contacting your account manager.

We accept ACH or Credit Card.

Recurring monthly service invoices must use an automatic payment method.

Payments are made through our online portal.

When an on-site visit is required, we bill the per-mile rate as listed above.  The charge reimburses the staff member for personal use of their vehicle mileage plus actual hourly cost of labor to Certified CIO for the downtime of the engineer while driving. 

We have chosen our rate based on a cost-only model as the fairest to employee, customer, and Certified CIO.

Trip Charges are billed per mile from starting point to destination.  Whenever possible we book multiple visits per day to keep mileage distance as low as possible. 

Projects may have both “to” and “from” charges when we spend the day at your location. 

You may also see multiple charges if more than one engineer is required.

Yes, Certified CIO employees are allowed to request reimbursement for actual parking fees.  These costs will show as an expense reimbursement when the ticket or project is billed.

If your location has a free parking option, please inform us in the related ticket during scheduling.

We do offer multi-year commitment discounts as well as an aggressive referral plan. Please call your account manager for details or to take advantage of discounts.

Buy Your Own (BuyYO) Product:

Certified CIO is a licensed reseller of many types of hardware and software. On occasion clients may prefer to purchase items directly feeling they can find better pricing. While we strive to provide recommendations, occasionally clients will purchase incorrect or “similar” items that have a detrimental impact on installation or performance.

Certified CIO will take no responsibility for BuyYO products or situations that arise from a BuyYO product.

Our support level will be considered Best Effort. Also see our MSA section 2(e) Advice; Instructions.

The following policy summarizes how Buy Your Own (“BuyYO”) will be handled by Certified CIO.

Sales Engineering labor will be billed – this covers CCIO Employee labor to provide the client with parts numbers, system specifications, and links on locations where you can purchase the recommended product, research and develop solutions, as well as review of what you intend to purchase.

Client is responsible to notify Certified CIO if you are purchasing something other than the specific product recommended. Failure to do so will likely result in additional labor charges. Only written validations are considered authorized and must be documented in a Ticket.

Certified CIO reserves the right to bill labor for installation at our Non-Contract Rates. This will be reflected on your installation quote prior to your approval. There will be no service credits for labor on these types of projects under any circumstances.