Technical Support

The Information Technology arena is so vast and expansive, it is impossible for one person to be truly proficient in all areas. That's why outsourcing your IT support services through Certified CIO makes sense.

For a fraction of the cost of a full-time employee, you get the benefits of an entire team of specialists, including programmers, technicians and even business oriented support specialists! Literally, you will have the same resouces available as a corporation with a dedicated IT department, except you'll actually save money, up to 25% of your current budget!

Additionally, the core of Certified CIO's service is the ProCert monitoring system which proactively monitors your network, allowing us to resolve issues before they become problems.

Certified CIO is an IT Partner not Provider!

Small and medium businesses deserve the professional support enjoyed by large corporations. That’s why we offer you the opportunity to outsource your CIO needs.

We want to work with you as a trusted advisor, someone who you look forward to seeing on a monthly basis to discuss the health of your network – not just when you have problems that need fixing.

We ACT rather than REACT!

The “old-world” reactive IT model is as ineffective as it is costly, that’s why Certified CIO is pioneering a new model … Proactive Managed Services.

Proactive Managed Services Can Save You Up To 25%,
Because We:

• Monitor the critical health status of devices and applications 24 hours a day, 7 days a week!
• Remotely detect and resolving problems before they occur and without having to make an expensive service call
• Prepare monthly CIO Planning Reports to help you make effective IT planning and budget decisions
• Provide insight into re-engineering service level agreements (SLA) more efficiently.
• Demonstrate strong service management methodology through the ITSM standards of ITIL.
• Minimize network downtime that causes lost productivity
• Our team of experienced IT professionals that are on call 24 hours a day.

How We Do it!

The core of our proactive monitoring system is ProCert, our Web-based application that monitors the availability of devices and applications. It automatically notifies technical support staff, via e-mail or pager, in the event of failed Key Network Element, such as a switch, server, or router (along with other mission critical devices and applications). ProCert also provides detailed performance reporting for capacity planning and predictive analysis, including role-based views for both business and technical users alike.

Furthermore, our certified staff members are experts because they actually teach the same technology solutions that are used to support your network. This means you can rest assured that you've got somebody that knows what he or she is doing, and that we will do the job correctly the first time! Who do you want working on YOUR network?

For a demo of ProCert and more information about how Certified CIO can save you up to 25%, please contact us today.